Ordering & Payment

Methods

We accept:

• Visa
• American Express
• Mastercard
• PayPal
• Maestro
• Apple Pay
• Google Pay

If you pay using PayPal, the PayPal Privacy Policy will also apply. This sets out how PayPal collects, retains, processes, shares and transfers your personal data when you use PayPal’s services.

Pre-orders

Certain products that are not immediately available to purchase may be displayed on lugobrothersuk.com. These items can be pre-ordered to secure them once they become available. Payment will be taken when or shortly after your order is placed.

Estimated delivery times will be communicated to you before you place your order and when you receive acknowledgement for your order.

You can cancel your pre-order at anytime up to the item’s dispatch, please contact us here.

If you have registered an account with us please login to cancel your pre-order.

Our usual return conditions apply provided the item is not personalised or pierced jewellery, in which case the item cannot be returned or cancelled.

Click here to view our returns page. This does not affect your statutory rights.

Notify Me When Available

Where certain items are ‘unavailable to purchase at present time’ on lugobrothersuk.com or via the Lugo Brothers app, you may be given the opportunity to ‘Notify Me When Available’.

If you choose to ‘Notify Me When Available’ Lugo Brothers Customer Service will notify you as soon as the item is available to purchase on lugobrothersuk.com or via the Lugo Brothers app. No payment is taken during this process and the product is not reserved for you.

We are not able reserve items or guarantee size availability.

Currencies

Conditions

For security, the billing name and address must match that of the payment method. We reserve the right to cancel any order that does not comply with this or our other security checks.

Your card or other payment method will not be charged until your order is accepted and shipped. It may show a pre-authorisation of the funds when you place your order. Payment will be taken for pre-ordered or personalised items at the time of or shortly after you submit your order and in advance of shipping.

All orders are placed with Lugo Brothers Ltd, which is a UK entity, so your payment provider may apply other international bank charges. If your method of payment is not denominated in the currency of your order, the final price will be charged in the currency of your card. This will be calculated and charged by your card issuer. Lugo Brothers has no control over these charges and cannot predict the amount. Please contact your issuing bank for further information before placing your order.

Security

Online payment card transactions are transmitted using Secure Socket Layer (SSL) encryption technology. For further details see our Privacy Statement.

Declined Payments

If your payment has been declined:

1. Check that your details are correct, such as your 16-digit card number or 3 or 4-digit security code
2. Make sure your card or payment method has not expired
3. If your payment continues to be declined, contact your bank or payment provider

For saved payment details:

1. Check your selected card has not expired
2. Make sure the billing address matches that registered for your card or payment method
3. Check the 3 or 4-digit security code is correct. For security we will ask for this whenever you make a purchase.