When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! 

• Orders are typically shipped within 1-2 business days depending on availability and credit verification.
  
  
• Order before 12pm for same day dispatch Monday to Friday. Pre-orders are excluded from this.
  
  

• Orders placed after 12pm will be dispatched the same or following day.
  
  

• Whilst we will do everything we can to meet the delivery times above, there may be factors outside of our control and we cannot guarantee delivery within this timeframe.

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.   

Once your order is confirmed, we are unable to alter the delivery address under any circumstances.

Orders placed on lugobrothersuk.com are processed quickly, to ensure your items can be delivered to you within the shortest timeframe possible. Therefore once an order has been submitted, we cannot modify your purchase. Alternatively, if you want to cancel your order please Contact Us. If you have received your order and want to return it, please refer to the Returns page for instructions.

• If you have an account with us please login and request a return.
• Follow the instructions and select the items you want to return.
• You will get a confirmation email with the shipping guidelines once the return request is approved.

Click here to request a return.

Enter your order number, email or phone number to start your return. 

Go to your order history, select the order and items you want to return or exchange and follow the instructions, 
only 4 steps complete the returns request and submit. 

Once your request is approved, you will get email updates notifications with shipping guidelines.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

You can return your items within 14 days of receipt of your shipment.

• They must be in original condition
• For clothing, unwashed and unworn
• In the original packaging (unopened and unused)

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Please note: Unfortunately, we cannot accept returns on sale items or gift cards

• There are no charges for return
• Original shipping charges are non-refundable
• You are responsible for the charges of the return shipping

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5-10 working days.
  
• If more than 15 working days have passed since we’ve approved your return, please contact us at returns@lugobrothersuk.com.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 14 days from the date of purchase. 

• They must be in original condition
• For clothing, unwashed and unworn
• In the original packaging (unopened and unused)

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Please note: Unfortunately, we cannot accept returns on sale items or gift cards

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Where certain items are sold out on our website you may be given the opportunity to ‘Notify me when available’.

If you choose to Notify me when available, We will notify you as soon as the item is available to purchase on our website. No payment is taken during this process and the product is not reserved for you.