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Shipping & Delivery

Shipping

Orders are typically shipped within 1-2 business days depending on availability and credit verification.

Order before 12pm for same day dispatch Monday to Friday. Pre-orders are excluded from this.

Orders placed after 12pm will be dispatched the same or following day.

Whilst we will do everything we can to meet the delivery times above, there may be factors outside of our control and we cannot guarantee delivery within this timeframe.

Track Your Order

When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted. For the latest on your delivery, please refer to the tracking number included in your shipping confirmation email. Alternatively, if you have a registered account with Lugo Brothers, you can find this information by ‘Logging in’: 

  1. Log into your account. 
  2. Under ‘Orders’ section. 
  3. If the order status is ‘Order Shipped’ click on ‘View’ for the tracking information.   

Your order status may take up to one hour to update after your order has been placed.

Please select your preferred shipping destination for shipping options, delivery times, shipping costs and all other information. 

Once your order has been shipped, you can track the number located in your shipping confirmation email.

Taxes & duties

International duties and taxes are determined by the shipping address entered at checkout. If taxes and duties are included in the price of your order this will be mentioned at checkout.

Alternatively, your order may not include taxes and duties. This means your parcel may incur customs duties and taxes by your local customs office. Please consult your local customs agency for more information. If applicable, you will be required to pay such fees upon receiving your order.

Terms & Conditions apply, please click here for more details.

Returns & Exchanges

Click here to head to our returns page.

You can return your items within 14 days of receipt of your shipment.

  1. They must be in original condition.
  2. For clothing, unwashed and unworn.
  3. In the original packaging (unopened and unused).

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Please note: Unfortunately, we cannot accept returns on sale items or gift cards

Exchanges?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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